Privacy Policy

This privacy statement tells you what to expect when Reward Connected Ltd collects and/or uses your personal information. We are committed to keeping your information safe and secure. Reward Connected will mostly rely on legitimate interests, under the General Data Protection Regulation (GDPR), as the lawful basis for gathering and processing your personal information. We rely on consent as our lawful basis for our newsletter and we gather this when people sign up. You can read more about the GDPR and what it means for you on the Information Commissioner’s website.

Visitors to our website

When someone visits our website we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will ask for it. We will make it clear when we collect personal information and will explain what we intend to do with it.

Use of cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


We use a third-party provider, Mailchimp, to deliver our e-newsletters. This system securely stores the information you submit. We only gather the information we need, which is your email address and your consent to receive the newsletter. We will not share your information with any other organisations. We will keep you on our contact list until you unsubscribe. You can unsubscribe at any time via the email you receive. our website. We gather statistics around email opening and clicks using industry standard technologies. For more information, please see Mailchimp’s privacy policy.

People who make and enquiry through our website

When people make an enquiry through our website we will aim to respond within 72 hours. Once we have dealt with your enquiry we will delete you from our system within 30 days, unless you have asked for us to keep your information.

How we use the pay data we gather

We gather pay data to provide market comparisons and recommendations to our clients. We will depersonalise all data as soon as possible and not keep it in a personalised form for any longer than 2 years in line with our retention, review and deletion policy.

How we use our pay club data

As part of our pay club we will hold your data to contact you with information from the club. We will not share your personalised information with any other organisation. We will retain your information for as long as you continue to be part of the pay club. If you decide to terminate your membership, we will depersonalise all data as soon as possible and not keep it in a personalised form for any longer than 2 years in line with our retention, review and deletion policy.

Special Category Data

RC will only ever process special category data in a very limited set of circumstances on behalf of and at the request of clients to deliver pay and reward consultancy services, such as equality pay audits or gender-based pay audits. This data requires extra protection and this is further outlined in internal policies. This data is used in accordance with GDPR under Article 9(2)(b) employment, social security and social protection law, to comply with employment law and/or best practice.

How we use our wellbeing and benefits survey data

Our wellbeing and benefits survey is an anonymised survey, so holds no personally identifiable information.

Market research

We may contact you for the purposes of market research. If we do we will always ask for, and log, your consent to contribute to the market research, if it contains personally identifiable information. If the research is annonymised, we will still ask for your consent to contribute to it.
We will not share this information with any other organisations. We will depersonalise all data as soon as possible and not keep it in a personalised form for any longer than 2 years in line with our retention, review and deletion policy.

Companies and suppliers we work with

When we work with you we will securely retain your information on our database. We will not share your information with any other organisation. If we cease working together we will retain your information on our database for 5 years after our last contract, in line with our retention, review and deletion policy.

Controlling your personal information

You may choose to restrict the collection or use of your personal information. Whenvever you are asked to fill in a form on the website, look out for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us via email. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.

Accessing the personal information we hold about you

You may request details of personal information which we hold about you. If you would like a copy of the information held on you please email our Company Director Michelle Buckley on